Frequently asked questions (FAQs) by customers of NexGen Shipping JA – Ship with Confidence!
We offer air freight shipping, weightless ocean shipping, barrel shipping, and pallet shipping from the U.S. to Jamaica.
When you sign up, you’ll receive a unique U.S. shipping address. Use this address when shopping online. Once your package arrives at our Florida location, you’ll get a notification. Package will then be shipped to Jamaica within 24-48 hours. Once it arrives, we clear it through customs and notify you when it’s ready for pickup.
We ship twice per week, ensuring fast and reliable deliveries.
You can track your package by logging into your dashboard or by sending us a WhatsApp message—our team is ready to assist you.
Once you sign up on our website (nexgenshipping.com/sign-up), you’ll receive your unique mailbox address for online shopping.
Yes, we can assist with Amazon and other retailer returns. However, additional costs may apply. Contact us for details.
We offer 24/7 chat support for all inquiries.
Use our shipping calculator on our website or contact our customer service team for a quote.
For super heavy or oversized packages, a handling fee may apply. Contact us in advance for a quote.
No, we accept packages of all sizes.
If your package is overweight or oversized, additional shipping fees may apply. Contact us for assistance.
Yes! We offer delivery in Clarendon for JMD $500 and islandwide delivery via Knutsford Express or ZipMail.
We deliver islandwide using Knutsford Express or ZipMail. A $500 bearer fee applies for direct Clarendon delivery.
Yes! Reach out to us on WhatsApp or via Instagram.