Revised: February 20, 2025
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Please make sure you read this document carefully and completely. Please be aware that there are no costs to begin using our services, and the sign-up process is free for everyone.
The whole content on this website, including but not limited to text, graphics, and code, is protected as a collective work under Jamaican and other copyright laws and is owned by www.nexgenshippingja.com. The collective work contains works licensed to www.nexgenshippingja.com. Copyright 2025, www.nexgenshippingja.com. ALL RIGHTS RESERVED. Permission is allowed to electronically copy and print hard copy elements of this website solely for the purpose of placing an order or purchasing www.nexgenshippingja.com products. You are free to view and, unless otherwise specified, download or print parts of the content from the various sections of the website for your personal, non-commercial use, to place orders with www.nexgenshppingja.com, or to buy products from www.nexgenshippingja.com. Any other use of this website is expressly forbidden unless approved by www.nexgenshippingja.com, including but not limited to the reproduction, distribution, display, or transmission of its content. Additionally, you consent to refrain from altering or removing any proprietary notices from any content you download from the website.
All www.nexgenshippingja.com trademarks, service marks, and trade names that are used on the website are either registered trademarks or trademarks of www.nexgenshippingja.com.
By accepting our terms and conditions and using our website, services, systems, or any other service after that, you automatically agree to our terms of service and consent to the terms being enforceable by law. Furthermore, shipping an item to the company’s agents or contractors’ address, whether on your behalf or on behalf of a third party, will indicate your full acceptance of all NexGen Shipping terms of use and explicitly forms your acceptance of the terms and conditions outlined in this document. For this reason, we ask that you use our overseas address, also known as the virtual mailbox address or shipping address. NexGen Shipping retains the right to unilaterally alter these terms at any time in the future by adding or deleting terms with or without prior notice. Any updates to the terms of service will be posted on our publicly accessible webpage or sent to the email associated with your account. If a user fails to stay up to date with the updates or modifications, the firm is not responsible. Any claim or damage resulting from a violation of these terms or from failing to adhere to policy will not be compensated for by the firm.
Purchases bought from foreign or internet vendors that are delivered to our address are referred to as personal shipments or packages. The user of our services must distinguish between personal shipments.
Certain items need specific permissions or authorization from body corporates or local government organizations. Failure to get the necessary licenses prior to shipment to our address is not a liability of NexGen Shipping. Your plan to ship these things may be communicated to us through any of our support channels. Items may be held and disposed of by the Jamaica Custom Agency and border control if documentation is not provided in a timely manner. Furthermore, some products can only be imported in bulk through a business or agency.
Because of its billed amount, Jamaican customs can consider your consignment to be commercial. This might result in some unanticipated customs duties and charges being levied to shipments and collected from you before the cargo is released.
The user agrees to be accountable for any actions that take place using their account name and password and is entirely responsible for maintaining the confidentiality of their password and account information. You should notify the company right once by phone or email if you see any unusual activity or unauthorized use of your account. If information is not verified during validation, the company retains the exclusive right, at its discretion, to refuse to grant access or a password to any individual or organization. Please don’t provide your password to family members, coworkers, or anybody else since doing so might have major consequences or result in losses for the user, for which the business is not responsible. If the business determines that these behaviors constitute a breach of the agreement, it may immediately terminate your account.
The business verifies user transactions and instructions using the information you supply when you are joining to utilize our services. Please use accurate information at all times and maintain your account current with correct information. Importing, clearing, and collecting your shipments may be restricted if you don’t accomplish this. Additionally, your account could be maliciously utilized without your knowledge or approval. Those who are authorized to picked up packages on a user behalf, must be properly identified.
We acknowledge that the arbitration authorities in the business’s operating jurisdiction will administer arbitration and/or mediation to settle any claim or disagreement between the company and the client, regardless of its type or cause, resulting from the use of this service or services. When the claim is lodged, the Code of Procedure for Resolving Business to Client Disputes is in force. The client and the business agree to try mediation for any conflict, disagreement, or remedy pertaining to any paragraph or clauses in this agreement. The legislation that governs the country’s judicial provisions for stated arbitrations shall govern the adjudication of any arbitrations covered by this agreement.
If a product on www.nexgenshippingja.com is inadvertently price-listed incorrectly, www.nexgenshippingja.com has the right to reject or cancel any orders placed for that product. Regardless of whether the transaction has been confirmed and your credit card has been charged, www.nexgenshippingja.com retains the right to reject or cancel any such orders. In the event that your order is canceled after your credit card has already been charged for the purchase, www.nexgenshippingja.com will credit your credit card account with the erroneous price.
It is completely prohibited to harass someone on the site in any way, including through chat, email, or the use of offensive or derogatory language. It is forbidden to impersonate other people, including other members or site users, NexGen Shipping employees, hosts, or representatives with a license. Libelous, defamatory, obscene, threatening, infringing on privacy or publicity rights, abusive, unlawful, or otherwise objectionable content that could constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law is prohibited from being uploaded to, distributed, or published in any other way through the website.
If a customer becomes abusive verbally or physically (if applicable) for any reason—in-store, during deliveries to end users, or via audio- or web-based chat communication channels—the business has the right to ask them to stop. If they don’t comply, our security officers and other third parties will be called in to remove the threatening or violent customer from our property. As a user of our services, you consent to being filmed by our security and CCTV systems to guarantee a secure environment for all patrons and employees. Additionally, all communication channels are watched to guarantee service quality and compliance with our terms of service. Customers who pose a threat to employees will be officially reported to the local law enforcement agency. In some situations, the firm may, at the customer’s request, prevent future use of its services by the customers and their third-party approved pick-ups on their accounts. Please be aware that the corporation has complete discretion over any appeals of these rulings. Legal action may be pursued if a customer or user destroys corporate property; if the courts find that the consumer is responsible for the destruction, they will be responsible for paying all legal expenses. Please make sure you fully comprehend these terms and act appropriately in-store.
Credit card numbers and other personal payment information are not stored by the company. Unless required by law enforcement, we never distribute or share your information with other parties. However, we occasionally use contact details within our network of businesses to upsell further services or products that we might be selling. By selecting the unsubscribe option at the footer of the email, users may always choose not to receive any promotional materials that are sent to their inbox. We may need additional information to complete client requests due to anti-money laundering requirements, and we retain the right to seek this information before fulfilling our responsibilities following your use of our services. It is necessary to use credit cards, debit cards, or other payment methods in the account holder’s name when making payments to NexGen Shipping for the retrieval of items from stores or delivery (if applicable). The company will only accept payments from third parties with prior written approval. Following this guideline will help with client payouts or refunds through online transaction reversals or other similar actions. Any images or videos taken within the branch are considered to be business property. Consent is given at the time of acquisition for the use of said content on our website or social media sites. If the user wants to revoke any of these permissions at any point, they may email customer service with a detailed request and a screenshot clearly identifying the post in question. The business will comply with requests to delete messages or content in its sole discretion and reply in a timely manner. This data is not shared with outside parties and is used exclusively for internal business purposes.
Things that need import permission must be obtained before delivery, and such things should not be transported or delivered to our international warehouse. Penalties or fines, as well as sometimes the detention of the goods or parcels, will follow noncompliance. Before shipping, please confirm with the appropriate ministries or organizations. Any loss or damages resulting from the company’s failure to secure a permit are not its responsibility. Prior to clearance, notify customer support, submit files, or provide originals upon request.
Please click on the links for guidance:
Restricted / Prohibited Items – Jamaica Customs Agency
Import Clearance – Commercial – Jamaica Customs Agency
Consignee Details: Inaccurate usage of your shipping address as shown might result in delays in recognizing shipments at our foreign location. When the package arrives in its destination country, this will also result in our system updating with inaccurate information that customs officials or agents can exploit. When mailing things or shipments to our foreign location, please be sure to include your FULL NAME (as it appears on government identity cards) and address along with your account number.
Money orders, checks, or any other type of financial instrument Regardless of ownership, stored value, debit, or credit cards.
Occult Material, in accordance with destination country regulations, Products or goods acquired via the proceeds of criminal or fraudulent activities.
It is the company’s policy to promptly inform all service users of any upcoming delays that may affect our aggregated shipment(s) of cargo, whether due to our own or our service suppliers’ limitations. Email or in-app push notifications will be used to spread the word about this message. To reduce delays, we expedite clearance via several border protection authorities as soon as we arrive at our destination or home port. Along the company’s supply chain, each shipment status will also be updated appropriately to represent the shipments’ current state, including the carrier’s service status. Since those third parties occasionally have problems that are out of our control, we are not liable for carrier delays. By using the service, you consent to receive notifications about any delays, work with the business to address the issues, and ensure that the payments for our services and any related expenses are paid as soon as feasible.
When a shipment is subject to border control or customs inspection, the relevant agent or officer may be required by law to “DETAIN” the shipment or shipments for the following reasons: This is not a comprehensive list: The invoice was inadequate, Inaccurate consignee data (the user entered the address data wrongly), The item or items are prohibited, Permits are needed for the item or items. If none is given or applied for, this might be considered a violation, and penalties could be imposed. The item is forbidden.
Incorrect packing by the supplier or sender may result in damaged merchandise or damaged shipments. Items may be abused while delivery to our Miami warehouse, which is beyond the company’s control. In certain situations, as soon as our representatives find any potential harm, we will inform the consumer. When it comes to damages, the customer and service relationship agree on the following: -Once we are informed of the damage, we will arrange for the pick-up from our Miami facility exclusively. We don’t process returns, and we don’t visit post offices or outside shipping agencies to do so. Delivery costs are non-refundable, inbound freight expenses are not refundable, and the firm is not responsible for compensating the client for items that may be damaged but the external packages remain intact. A claim for a remedy, refund, or resending of an item or products must be filed by contacting the merchant or supplier. The company will not, under any circumstances, honor any claims made by the user for any loss of shipped goods, incorrect quantities, etc. that are made outside of the stores or as a result of failing to inspect your shipments for damage in-store or upon receipt where delivered.
It is not possible to return shipments to your supplier or sender once they have been delivered to our foreign address. Please don’t ship anything you don’t expect to have gone through the entire importation process in your account jurisdiction; we only offer forwarding services. There is no return policy in place. We advise completing a return in accordance with your supplier’s instructions in situations when the product was improperly packaged for shipment. The business is aware that we must handle shipments or goods with the necessary level of caution. But only in the event of harm, if it is determined that we are at fault. In accordance with policy, the user or client will get a refund.
In certain situations, if the order received does not fully match what the user or customer paid, NexGen Shipping is not responsible. In this instance, the vendor should be contacted with any questions. Please take notice that the client is responsible for resolving any difficulties with the supplier once the internal costs related to the shipments have been paid.
NexGen shipping will charge a storage fee of $200 per day after a package is Deemed “Ready for Pick up” or “Available for Pick up”. Depending on when they are available, several packages may have different storage costs.
The business may dispose of shipments or packages through auction houses, individual bids, third parties, or agents designated by the business to handle disposal processes. Following ninety calendar days of cargo storage, this step is taken. Please have an authorized pick-up or promptly recover all shipments after they have been cleared by the firm and designated as available for pick-up in order to prevent instances of shipment destruction.
Packages or products delivered to our overseas address that contain inaccurate or missing information about the user account number or XGEN# are subject to bad address fines. This XGEN number has to be readable on shipping labels and match the user’s account name in order to process and allocate packages. The costs of storing, moving, obtaining information to reassign, and other back-end procedures necessary to send the package to the appropriate host nation gateway are covered by this price.
In order to prevent delays and additional costs for reassignment, it is acknowledged and accepted that the user must use the overseas address precisely as it appears on the website and to urge suppliers to utilize this information accurately. The business retains the right to charge this fee and may occasionally make modifications to recoup expenses related to packages with inaccurate labels. This charge is subject to change at any time.
For all Packages weighted more than 20 pounds will attract a handling fee of $800. This fee is required to be paid in the total cost for the package.
By sending us this shipment, you certify us as the nominal consignee for the purposes of appointing a customs broker to handle customs clearance and appoint us as your agent and the consignee’s agent only for the execution of customs clearance. Depending on the situation, local authorities could need more proof of our appointment. When necessary, it is your duty to supply the appropriate paperwork and confirmation.
Customs laws, import, export, and re-export laws, as well as the laws of any nation to, from, through, or over which your shipment may be transported, are just a few examples of the laws, rules, and regulations that you are accountable for and guarantee your adherence to. In order to comply with these laws, rules, and regulations, you agree to provide the information and complete the papers that are attached to this air waybill. We do not take any responsibility for any damages or costs incurred by you or anyone else as a result of your noncompliance with this clause.
Additionally, you are liable for any expenses associated with this shipment, including transportation fees and any applicable surcharges, duties and customs assessments, including fees associated with our prepayment of the same, taxes, government penalties and fines, and our attorneys’ fees and legal costs.